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Return of goods - withdrawal from the contract

6. Returning goods - withdrawal from the contract

6.1. Instructions on the Buyer's right to withdraw from the contract / exercising the right to withdraw from the contract.
The Buyer has the right to withdraw from the contract without giving any reason within 14 days of receipt of the goods. The withdrawal period expires 14 days after the date on which the Buyer or a third party appointed by him, with the exception of the carrier, takes delivery of the goods.
If the items in the order are delivered separately, the withdrawal period expires 14 days after the date on which the Buyer or a third party appointed by him, with the exception of the carrier, receives the goods which were delivered last. When exercising the right to withdraw from the contract, the Buyer shall inform the Seller of his/her decision to withdraw from this contract by an unequivocal statement (by registering in the withdrawal system, which is set out below)

The withdrawal period is preserved if the Buyer sends a notice of exercising the right to withdraw from the contract before the withdrawal period for the contract has expired. Further conditions are regulated in Act No. 102/2014 Coll. Upon withdrawal from the contract, the Seller shall refund the full payment to the Buyer. The Seller shall return the payment to the Buyer without undue delay, at the latest within 14 days from the date he receives the Buyer's notice of withdrawal from this contract, as well as the purchased goods according to the order. Payment for the purchased goods will be made to the Buyer only after the returned goods have been delivered back to the Seller's address.
If the Buyer wishes to withdraw from the Contract, the Buyer must prepare a copy of the proof of purchase - Invoice and a completed Withdrawal Form.
A courier will come to collect the goods. The following guide will help you to proceed:
1. Select the Withdrawal option.
2. If your parcel is up to 50kg, fill in all the necessary details and a courier will come to collect the parcel once you have completed the case registration. If your shipment is over 50 kg, select the "I will arrange my own shipping" option when setting up your case and after registering your case, contact our customer support to arrange the next steps.
3. Once you have filled in the necessary details, press Create Case.
4. Once a case has been created, a report will be generated and will arrive in your email inbox with
further instructions.
If you have any questions or need further assistance, please do not hesitate to contact us. We are here for you and will be happy to help.

 

 




6.2 In the event of the return of damaged, used or worn-out goods or goods without accompanying documents and accessories, the Seller shall be entitled to claim compensation for damages or other legal claims against the Buyer.

6.3. By agreement between the Seller and the Buyer and in accordance with these GTC, the Buyer shall not be entitled to withdraw from the contract of sale without giving any reason in any of the following cases:
a) sale of goods enclosed in protective packaging which are not suitable for return for health or hygienic reasons and whose protective packaging has been damaged after delivery
b) sale of goods which, due to their nature, may be inextricably mixed with other goods after delivery.

6.4 In the event of a breach of the conditions for withdrawal from the contract or the proper return of the goods, the Seller shall be entitled to claim compensation from the Buyer for the damage incurred by the Buyer in accordance with the relevant legislation.

6.5 The Buyer's obligation under these terms and conditions is to take delivery of the goods ordered and to pay for the goods. Failure to comply with this contractual obligation shall be deemed a breach of the contract of sale.

6.6 Unless the Seller and the Buyer agree otherwise, the Buyer may not withdraw from a contract the subject of which is the sale of goods made to the specific requirements of them, goods made to measure or goods intended specifically for a single Consumer.